Where did you buy your Phone? Tradingshenzen? They may be able to help.I only have a company notebook and cannot install private software on this. Anyone knows what is the official way to solve the problem? Do i have to send my phone to xiaomi directly? If this happens i will never again buy a phone from this company. I loose all my data and cannot receive important calls because they are not able to do working updates which not destroy your phone?! ((