Xiaomi Mija Vaccum 1c not working

[mtrindade]

Hello,
When I turn on my vacuum cleaner Mija 1C I hear a messege saying that there is an issue and to check the user manual or contact the sales service. On this video you hear the error message -

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I've tried to reset the vacuum but the problem isn't solved.
Does anyone had this problem?

Thanks

 

[Minnielt]

Hi, I had the same issue, may I know how to solve it? Thanks

 

[darthmamul]

Since yesterday's firmware update 3.5.8_1096, I got an internal error on the app. The cleaner does not start. Please, if you know any solutions, or is there a way to go back to the old firmware, it'll be much appreciated.

 

[darthmamul]

Since yesterday's firmware update 3.5.8_1096, I got an internal error on the app. The cleaner does not start. Please, if you know any solutions, or is there a way to go back to the old firmware, it'll be much appreciated.

Hah, nvm. Turn it off. Cleaned the sensors. Turn it on again and is working.

 

[Cristianne]

Since firmware update the light (turn on/off) keeps flashing and its not working. wifi off. no connection with mi home. Please, does anyone know a solution?

 

[Jolbro]

Hah, nvm. Turn it off. Cleaned the sensors. Turn it on again and is working.

Which parts needs to be cleaned?

 

[arnocfr]

Hello, i got exactly the same problem .
Does somebody can tell me if he find a solution ?
thanks