Forgot the pin code and i can't access the phone

[tomerCohen]

My son forgot the pin code and i searched over the internet about guides how to wipe the data.
So i press on the power button and volume up and i got 2 options reboot or connect with Mi Assistant.

I can't see the wipe data button, so i searched a little dipper and i red that there is a connection to the family link and the reason why i can't see the wipe data button.

So now i stuck with a brand new Xiaomi redmi note 13 pro.

I need a solution, please HELP!!!!

 

[JiaiJ]

Maybe you can try to contact Xiaomi, or your reseller ? This is a custom ROM forum.

 

[gogocar62]

My son forgot the pin code and i searched over the internet about guides how to wipe the data.
So i press on the power button and volume up and i got 2 options reboot or connect with Mi Assistant.

I can't see the wipe data button, so i searched a little dipper and i red that there is a connection to the family link and the reason why i can't see the wipe data button.

So now i stuck with a brand new Xiaomi redmi note 13 pro.

I need a solution, please HELP!!!!

It seems that you have "parental control" active and therefore you don't have access to the "wipe all data" option in recovery.