- Jan 18, 2016
- 6
- 11
Bought MI-4C on April 2016 for 209.99 $ from GearBest and all was good until touchscreen started to feel ghosts at January 2017, in other words issue known as ghost screen.
Ghost screen makes renders touchscreen and phone unusable due to random touches, almost like AI but more like unusable phone.
After doing quick google research I discovered that this is not so rare issue for smartphones and it's hardware related so luckily my order was still covered with 1 year repair warranty.
That where I started the support saga.
Please see the screenshot link for full support log.
**Summary:**
In the end they failed to repair it and offer only 50$ refund, is it possible to receive anything more substantial then quarter of the device worth or it's my best shot at them?
Please help with your experience / knowledge on best reply to them.
Ghost screen makes renders touchscreen and phone unusable due to random touches, almost like AI but more like unusable phone.
After doing quick google research I discovered that this is not so rare issue for smartphones and it's hardware related so luckily my order was still covered with 1 year repair warranty.
That where I started the support saga.
Please see the screenshot link for full support log.
**Summary:**
In the end they failed to repair it and offer only 50$ refund, is it possible to receive anything more substantial then quarter of the device worth or it's my best shot at them?
Please help with your experience / knowledge on best reply to them.
