"cannot Connect To The Camera Error" In My Xiaomi Mi 5s

[julenm20]

Hi,
Last december 21th I received my Xiaomi Mi 5S and everything worked well until 1 week later. On December 28th I was deleting my media files (photos and videos) from the 'Mi Account > Mi Cloud > Storage' settings option and suddenly (when there were no data in the device) the camera began to fail giving the following message: 'Camera error: Cannot access to the camera'.

I've read a lot of forums a I've done the following:
- Reboot the device => this does not work for me
- Remove the data and the cache from applications setting option and reboot my device => this does not work for me
- Re-install the MIUI from factory => this does not work for me
- Change from spanish to english and reboot => This does not work for me.
- I've installed other camera apps but only the front camera works => This does not work for me.

The phone is buyed in Gearbest and the MIUI version is: 'MIUI Global 8.0 | Estable 8.0.10.0 (MAGCNDH). The phone is a Xiaomi Mi 5s with 3 GB of RAM and 64 GB for storage. The android version is 6.0.1 MX8H8T.

I asked for unlock my bootloader and I unlocked it on January 1st. Then I installed the 4 available roms in this order:
- Global official
- Global miui.eu
- China / English
- Developer

I tried to reset the camera in all of them resulting in the same error: Cannot connect to the camera.

Now it has the Global offical ROM and I am managing the warranty with Gearbest because of I think it is a hardware failure.
If someone thinks that it still could be is a software issue I am open to advice (I have not yet closed the ticket with gearbest to send the mobile back)

Thanks in advanced,

 

[Mircea Goia]

Same here. Did you find any solution or have you sent it back? Currently fighting with the Gearbest support.

 

[Jumesa]

Same here. Any news from support?

 

[Kether]

Hi,
Last december 21th I received my Xiaomi Mi 5S and everything worked well until 1 week later. On December 28th I was deleting my media files (photos and videos) from the 'Mi Account > Mi Cloud > Storage' settings option and suddenly (when there were no data in the device) the camera began to fail giving the following message: 'Camera error: Cannot access to the camera'.

I've read a lot of forums a I've done the following:
- Reboot the device => this does not work for me
- Remove the data and the cache from applications setting option and reboot my device => this does not work for me
- Re-install the MIUI from factory => this does not work for me
- Change from spanish to english and reboot => This does not work for me.
- I've installed other camera apps but only the front camera works => This does not work for me.

The phone is buyed in ******* and the MIUI version is: 'MIUI Global 8.0 | Estable 8.0.10.0 (MAGCNDH). The phone is a Xiaomi Mi 5s with 3 GB of RAM and 64 GB for storage. The android version is 6.0.1 MX8H8T.

I asked for unlock my bootloader and I unlocked it on January 1st. Then I installed the 4 available roms in this order:
- Global official
- Global miui.eu
- China / English
- Developer

I tried to reset the camera in all of them resulting in the same error: Cannot connect to the camera.

Now it has the Global offical ROM and I am managing the warranty with ******* because of I think it is a hardware failure.
If someone thinks that it still could be is a software issue I am open to advice (I have not yet closed the ticket with ******* to send the mobile back)

Thanks in advanced,

8.0.10.0 is a fake rom. Try to reset all to original status, installiing the last rom from xiaomi oficial with miflash

 

[Jumesa]

8.0.10.0 is a fake rom. Try to reset all to original status, installiing the last rom from xiaomi oficial with miflash

As you can read in his message he has tryed it already.
I had this camera error after upgrading to 7.6.15 (nougat rom), so maybe my phone is fake xiaomi device. I can not check it now with 'Mi Verification' apk because I have no camera.

 

[Kether]

Sorry, I read the comment wrong

 

[pippolone]

8.0.10.0 is a fake rom.

No, it's not.

EDIT:
sorry, I missed "Global"
Global 8.0 | Estable 8.0.10.0 (MAGCNDH) is clearly a fake while a China 8.0.10.0 (MAGCNDH) exists.

 

[Jumesa]

No, it's not.

EDIT:
sorry, I missed "Global"
Global 8.0 | Estable 8.0.10.0 (MAGCNDH) is clearly a fake while a China 8.0.10.0 (MAGCNDH) exists.

I decide to open my device and the problem was the conector was not connected correctly. I have pressed on the conector only, now it works fine.
It was probably a fall to the ground.

 

[julenm20]

Hi all,
apologize not to answer before. I had to send back the phone and now I have a Mi6 and very happy with it. It looks like there isn't solution for this issue.
Greetings